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Privacy Policy

A legal disclaimer

Effective Date: 2023

Smokey Sensations our is committed to protecting the privacy of our customers and users in compliance with New Mexico laws and applicable federal regulations, including the CAN-SPAM Act, the Telephone Consumer Protection Act (TCPA), and other relevant privacy laws. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our restaurant, website, or use our services.

Privacy Policy - the basics

1. Information We Collect

We may collect the following types of personal information from you:

  • Personal Identifiable Information (PII): This includes your name, email address, phone number, mailing address, and payment information.

  • Order Details: Information about your orders, preferences, and dietary restrictions.

  • Loyalty Program Information: If applicable, details of your participation in any loyalty or rewards programs.

  • Feedback and Reviews: Information you provide when you give feedback or reviews.

  • Website and Online Data: Information collected through cookies and similar tracking technologies, including your IP address, browser type, and browsing behavior.

  • Communication Preferences: Your preferences for receiving communications from us, including marketing emails and SMS messages.

2. How We Use Your Information

We use your personal information for the following purposes:

  • To Provide Services: Processing orders, reservations, and payments.

  • Communication: Responding to inquiries, sending order confirmations, and providing updates or promotional materials, in compliance with the CAN-SPAM Act and TCPA (with your consent).

  • Personalization: Tailoring our services and offerings to your preferences.

  • Loyalty Programs: Managing and administering any loyalty or rewards programs.

  • Improvement of Services: Analyzing trends, usage, and feedback to improve our services and offerings.

  • Legal Obligations: Complying with legal requirements, including New Mexico's Data Breach Notification Act and other applicable laws.

3. How We Share Your Information

We do not sell or rent your personal information. However, we may share your information in the following circumstances:

  • Service Providers: With trusted third parties who assist us in operating our business, such as payment processors, delivery services, or marketing agencies.

  • Legal Compliance: If required by law, including in response to legal processes or to comply with New Mexico's Data Breach Notification Act.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owners.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. We comply with the New Mexico Data Breach Notification Act, which requires us to notify you promptly if there is a breach of your personal information.

5. Your Rights

You have the following rights concerning your personal information:

  • Access and Correction: You can request access to or correction of your personal information.

  • Opt-Out: You can opt out of receiving marketing communications from us, in accordance with the CAN-SPAM Act and TCPA. You can also manage your communication preferences by following the instructions provided in the communications or by contacting us directly.

  • Deletion: You can request the deletion of your personal information, subject to certain legal obligations.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. You can manage your cookie preferences through your browser settings.

7. Data Breach Notification

In compliance with the New Mexico Data Breach Notification Act, we will notify you in the event of a security breach that compromises your personal information. Notification will be made without unreasonable delay, except in cases where a law enforcement agency determines that it would impede a criminal investigation.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Smokey Sensations
295 N Main St, Las Cruces, NM 88001
(909) 225-7339

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